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Excellent communication / presentation / verbal and written communication skills.Understanding of TDM & VoIP (H.323 / SIP / TCP/IP and other voice networking protocols.Monitoring & Troubleshooting Knowledge on Avaya PBX/ Qfiniti Recording solutions.Understanding of Various voice compression Codecs.Responsible Backup of Various Voice devices like CMS, ACD, recording servers.Directory Services: Open-LDAP, Active Directory, OTDS.
Carbonite support Patch#
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Carbonite support software#
Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.
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Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. The Opportunity: The resource will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Be part of a winning team that leads the way in Enterprise Information Management. Lewiston office still exists for business and higher-tier support reps, and I suspect so they can still - more.Job Description : OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. based, but now it's just a skeleton of what it was a few years ago because they contracted a Jamaican call center for the bulk of contact because it was cheaper. This company received a lot of publicity because it hired tech support that was U.S. Where before it was about getting people on the right product it is now looking for any and every opportunity to try to sell people a higher plan, whether they really need it or not. Have actually seen people be told by their manager that if they don't improve their sales figures, they would be fired for "insubordination". They cleverly brand it as 'improving the customer experience' but let's be clear, there are sales quotas you MUST meet to avoid punitive action or firing. What was always touted in the past as "Not a Sales Position" has become all about sales. Center was constantly winning global awards for customer service with satisfaction numbers that regular call centers can barely reach halfway to.Īt this point, it has shifted to a different company. Customer happiness was at award-winning levels and it was an honest company that would make sure you had the right product, but would not try to upsell a customer to a product they really didn't need just to make a quick buck. That focus on customer care was what made it different from competitors with tech support based out of third-world countries, and it showed. Was very much about the customer experience when I started years ago.